Mediation services are counseling services that are carried out by counselors to two (or more) parties who are in a state of incompatibility with each other. This incompatibility makes them face each other, contradict each other and be hostile to each other. 

Tujuan mediasi ini adalah agar tercapai hubungan yang positif dan kondusif diantara pihak-pihak atau mahasiswa yang berselisih atau ada ketidakcocokan.

The Counseling Guidance Technical Implementation Unit (UPT BK) Services acts as a mediator to mediate issues involving departments, lecturers, students, and parents. 

Problems that are mediated are generally related to student achievement or lectures. The problems discussed in mediation services are matters relating to the relationship that occurs between individuals (students) or groups in conflict or individual problems related to other people or their environment (social problems). ai atau masalah individu yang berhubungan dengan orang lain atau lingkungannya (masalah sosial).

Implementation of mediation services through the following stages: 

  1. Planning, including: 
    1. Identify the parties who will become service participants. 
    2. Arrange with prospective service participants. 
    3. Implement service facilities. 
    4. Prepare administrative equipment. 

2. Implementation, including:

  1. Accept the disputing or conflicting parties. 
  2. Organizing the structuring of mediation services. 
  3. Discuss the problems felt by the parties who are service participants. 
  4. Organizing changes in the behavior of service participants. 
  5. Fostering the commitment of service participants for good relations with other parties. 
  6. Do an assessment. 

3. Evaluation, at this stage the activities carried out are evaluating the results of mediation services. 

4. Analysis of Evaluation Results, at this stage the activities carried out are the interpretation of the evaluation results in relation to the completeness of problem solving experienced by parties who have participated in mediation services 

5. Follow-up, at this stage the activity carried out is to organize a follow-up mediation service to discuss the results of the evaluation and establish peace efforts between the disputing or conflicting parties. 

6. Reports, at this stage the activities carried out are discussing reports required by the parties participating in mediation services and documenting reports.